Privacy Policy for Awesome Palace

Effective Date: 11th Nov’2024

At Awesome Palace, we are committed to protecting your privacy and ensuring a safe and enjoyable experience when you visit our website or stay at our luxury inn. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Information We Collect

We collect personal information that you provide directly to us and information automatically generated through your use of our website and services.

Personal Information You Provide:

• Reservation Information: Name, email address, phone number, payment information, and special requests.
• Guest Information: Personal preferences, check-in/check-out details, and any other information shared during your stay.
• Feedback and Reviews: If you choose to leave feedback, reviews, or participate in surveys.

Automatic Information Collection:

• Cookies and Tracking Technologies: Our website may use cookies and similar technologies to improve your browsing experience and gather statistical data about how our site is used. This may include information like your IP address, browser type, operating system, and referring pages.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process reservations: We use your information to confirm and manage your bookings and to communicate with you regarding your stay.
• To enhance guest experience: We may use your preferences to personalize your stay and provide recommendations, services, or offers.
• To communicate with you: We may send emails or other communications about your reservation, promotional offers, special events, or guest satisfaction surveys.
• To improve our services: We may use feedback and usage data to improve our website, amenities, and guest experiences.
• To comply with legal obligations: We may process your information to comply with local regulations and security measures.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. This includes encryption, firewalls, secure payment processing systems, and access control procedures. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers who help us with the following functions:

• Payment processing: We work with trusted payment processors to handle your billing information securely.
• Reservation platforms: If you book through a third-party platform, we may share your information with that platform to confirm and manage your booking.
• Legal or safety reasons: We may disclose your information to comply with legal obligations, protect our rights, or in emergencies to safeguard your safety or the safety of others.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccuracies in your personal data.
• Deletion: You can request the deletion of your personal data, subject to any legal obligations.
• Opt-out of Marketing: If you no longer wish to receive marketing communications, you can opt-out by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing them with any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed.